Hi.
There seems to be some sort of problem logging on. 2 or 3 people have have asked me about this and it has also happend to me.
When trying to log on it says password not recognised and then so you try again and the same thing happens.
Try this. go to register on that page try logging on and it will come up with "access denied". then click on the forum tab and you will then be logged in. It seems that there is some sort of bug in the system.
I am sorry some of you have had difficulties logging on to the forum. If you have difficulty logging on then please use the option of asking for a new password. You will then be sent a one time only password which you can log on with and then change to one that you can easily remember.
Sometimes there is a need to suspend users accounts and recently I have had to make a decision to do this. It is not a pleasant nor easy decision to make but I do have to consider the needs of the majority rather than the individual.
Best wishes,
Sandy
Hi Crystal,
If you've managed to post a message, it means you must be logged in correctly.
If you want to change your password, you click on "account" (top right on desktop, under the "menu" button on a mobile) which opens your account details. From there, click on edit and then enter your new password and press save.
David.
Hi Steven,
I can't reproduce this when I try. It would really help if you could tell me the exact steps you took to show this issue - the most important thing is the web page addresses at each point of the process.
You say "go to register on that page" - which page is "that" page? Just the normal sign-up page?
David.
